Refund Policy

Free accounts include 20 songs per calendar month without a card. Paid access includes 2,500 songs per calendar month while active. Paid access is a one-time monthly purchase with no automatic renewal. Extra credits are available separately.

Plans and song credits

Free accounts include 20 songs per calendar month without a card. Paid access includes 2,500 songs per calendar month while active. Paid access is a one-time monthly purchase with no automatic renewal. Extra credits are available separately.

Refund requests

Proposed launch policy: you may request a full refund of a subscription payment within 14 days after that charge. This applies to the first payment and renewals. After that period, refund requests for duplicate/incorrect charges or a material failure to provide the paid service are reviewed individually, without limiting mandatory legal rights. Confirm this policy and support process before launch.

Send the account email, charge date and receipt/transaction identifier to [SUPPORT EMAIL TO BE PROVIDED], or contact PayTR buyer support using the details on your receipt. Do not send your password, complete card number or security code. Approved refunds are returned through the original payment method; posting time depends on the payment provider and your bank.

Consumer rights

Statutory withdrawal, defective-service and other consumer rights apply where required and are not waived by this policy or by acknowledging the Privacy Notice. Any consent required for immediate supply of digital services and its effect on withdrawal rights must be presented separately at checkout.